Terms & Conditions

When entering a repair/service contract with Fone Tech, you agree to all of the sections of the following Terms & Conditions. As the consumer, you acknowledge that you have made all efforts possible to seek and understand all information contained in Fone Tech’s Terms and Conditions as they relate to you and your selected service. Ultimately, it is your responsibility to understand all the terms of service and the associated conditions before entering a service contract with Fone Tech. 

1. 2 Year Warranty Policy

All parts and labour on device repair services, provisioned by Fone Tech, are covered by our 2 Year Manufacturers Warranty. This warranty covers any defects on parts installed by Fone Tech, as well as the workmanship associated with the repair. For further information on the details of this warranty, and any applicable exclusions, please see here.

2. Pricing, Quotations and Payments

All Fone Tech pricing and quotations are approximate and are subject to change.

Should our technicians determine that your device requires additional work, or parts, beyond the initial quote, Fone Tech will advise you accordingly and your approval on this additional work would always be sought before proceeding.

Fone Tech does not charge for repairs where our technicians find that there is no solution for your device’s fault (liquid damage being the only exception).

Payment may be required upfront or at the time of collection, subject to the discretion of Fone Tech’s Customer Service Representative. Fone Tech reserves the right to exercise a lien over the device in instances of non-payment. The customer acknowledges that the lien will be enforced until such time the service is paid for or the device is recycled as per clause 11.

Repair payments will not be refunded if the device can be repaired under the original service contract. If the original service contract cannot be fulfilled under the terms of Fone Tech’s warranty, the original payment will be refunded in full.

3. Parts

All parts used by Fone Tech for mobile phone and tablet repairs are aftermarket parts, which may be refurbished or copies of the original part. All Fone Tech’s parts are covered by Fone Tech’s 2 Year Manufacturers Warranty.

4. Turnaround Time

Any turnaround time communicated by a Customer Service Representative is approximate and subject to change. Where necessary, your Customer Service Representative will update you if there will be any significant delay in relation to your requested service, repair or associated parts order.

5. Your Data

We understand that in most cases your data and sim card are very important to you.

We strongly recommend that you back up and/or store your data on a separate device prior to booking your device in for any type of repair and remove your sim card from the device.

You acknowledge that Fone Tech is not responsible for any loss or damages to data or sim cards and agree to release Fone Tech of any liability.

6. Limitation of liability

By engaging in the services provided by Fone Tech, you acknowledge and accept that any existing warranty that your device may have may be made void as a function of the repair process. Fone Tech bears no responsibility should this occur.

Subject to any responsibilities implied by law and terms of Fone Tech’s 2 Year Manufacturers Warranty, Fone Tech, including its agents, employees and representatives, will not be liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or in connection with the works and/or services provided by Fone Tech, whether in contract, tort, under statute or otherwise.

Liability of any member of Fone Tech, including its agents, employees and representatives, for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at Fone Tech’s option, to:

• the supply of the goods or services again;
• the repair of the goods; or
• the payment of the cost of having the goods or services supplied again or repaired.

If a customer device is irreparably damaged or lost as a direct result of a repair attempt by Fone Tech, liability will be limited to the current second hand value of that device. Fone Tech will determine the second hand value of the device, taking into account factors such as aesthetic state and condition of the device, and workability of individual parts/components. If payment was not yet rendered for service, the repair quote shall be deducted from the assessed second hand value. In order to receive a replacement device, the customer’s damaged device must be rendered to Fone Tech.

7. Liquid Damage

An upfront, non-refundable investigation fee may be required for liquid damage repairs as determined by the Customer Service Representative and regardless of the outcome.

Fone Tech bears no responsibility for the outcome of liquid damage repairs. Any repair where liquid damage is discovered is not covered by the Fone Tech 2 Year Manufacturers warranty.

9. Devices With No Power and/or Broken LCD’s

Fone Tech’s repair process involves a thorough device testing both before and after the repair is conducted. If the Fone Tech Technician is unable to test the device prior to the repair due to any of the below listed reasons, Fone Tech cannot be held liable for untested functions that do not operate after the repair, due to it’s inability to verify they’re functionality and condition prior to the repair:

1. The Device has no power or cannot be powered on
2. Access to the device and it’s functions is not provided or available
3. The LCD of the device is broken

10. Waterproof Devices

Fone Tech cannot guarantee that waterproof devices will remain waterproof after being repaired. We advise you to take the necessary precautions in relation to waterproof devices and you agree to release us from any loss or damage as a result of your device ceasing to be waterproof.

11. Collection and Payment

After receiving notification that your device repair is complete, you have a maximum of 60 days to pay and collect it. If your product remains unclaimed, Fone Tech reserves the right under law to dispose of that product in whichever way Fone Tech deems fit. This includes the sale of your device with no fiscal compensation to the original owner. Any completed repairs that are not paid or collected within 30 days may incur an additional fee.

12. Changes to the Terms and Conditions

Fone Tech reserves the right to make changes to the above Terms and Conditions at any time, and it is your responsibility to check you have read the most recent revision.

Please note: No person has the authority to make any changes to our Terms and Conditions without the written authorization of Fone Tech’s management.